As businesses continue to innovate, new strategies like outsourcing have become crucial to scale operations further.
Outsourcing is enhancing customer experience and improving operational efficiency, allowing businesses to grow and thrive in a competitive market.
Join SOPHI, at the upcoming Travel Tech Show on June 19-20 in London. Explore our comprehensive services, designed to boost productivity and efficiency, including customer support, back-office assistance, digital marketing, booking and reservation management, distribution channel management, and more.
Discover how SOPHI can help transform your business operations and achieve new levels of success!
Airlines
As a dedicated travel concierge team, we excel in managing airline reservations with precision and care. From securing the best seats to handling any changes, our GDS-trained travel reservations agents ensure that the air travel experience is seamless and stress – free.
Hotels & Vacations Rentals
Whether it’s booking a cozy retreat, or a luxurious escape, our hotel reservation specialists are commited to tailoring your customers’ stay to perfection, handling reservations, modifications, and any special requests with utmost attention to detail.
Cruises
Your customers will sail confidently, knowing our customer service representatives are on standby to manage cruise reservations and any adjustments needed. From cabin prefernces to itinerary changes, we are dedicated to making the cruise experience smooth and enjoyable.
Tours & Activity Providers
Our customer service representatives are able to assist with activity reservations and modifications. Whether it’s a guided tour or an adventure – packed excurtion, we ensite that your customer expeirences are curated to meet their expectations handling all aspects of bookings with care.
Car Rental & Chauffeur Services
Your customers can hit the road hassle-free with our customer service experts handling car rental and chauffeur services. From booking the perfect vehicle to managing any adjustments or cancellations, we ensure that the journey by land is as seamless and enjoyable as possible.
Trains
Our customer service team takes care of train travel arrangements. From booking tickets to accommodating any changes, our representatives ensure that your customers’ rail journey is convenient, comfortable, and tailored to their schedule and preferences.
Travel Tech
We complement travel apps by managing partner onboarding seamlessly and providing dedicated customer support. Elevate your partners’ digital presence with our customer service expertise, ensuring a streamlined and satisfying online booking experience for both clients and partners.
Travel Services
We manage diverse end-to-end processes across various travel verticals. Our expertise ensures seamless and efficient handling of transactions, tailored to the unique requirements of each sector within the dynamic travel industry.
From bookings to cancellations, we manage general inquiries and updates with precision, ensuring a seamless process. Additionally, we go the extra mile by contacting providers, be it airlines or hotels, to confirm reservations, guaranteeing a worry-free and reliable travel experience for our clients.
Our expert team creates hosted websites tailored for optimal conversion-friendly integration with booking systems, ensuring a seamless and efficient process. Trust us to simplify vendor integration for a smoother and more effective operational experience.
We ensure seamless payment management with a commitment to security. As a PCI DSS-certified and ISO 27001-compliant entry, our robust measures guarantee the utmost protection of your financial data, providing pease of mind for both clients and partners.
We prioritize security by proactively managing fraudulent transactions and swiftly addressing booking errors. Our dedicated team also handles verifications for loyalty programs, ensuring a trustworthy and error-free experience for our clients and partners.
We offer after hours and 2/7 assistance for businesses with a global footprint. Our dedicated team, proficient in multiple languages, ensures that your international clientele receives prompt and effective support around the clock, enhancing customer satisfaction and loyalty.
Rapidly Scale for Seasonal Needs
Stay ahead of the fluctuating demands of customers. Ensure flexibility and comprehensive service during peak seasons and heavy customer traffic.
Easy Payment Terms
Choose between dedicated and shared pricing. With dedicated pricing, expect a consistent budget while shared pricing allows you to pay for the minutes we’re on the phone.
Flexibility to Fit Your Needs
Sign up for monthly, quarterly, or yearly terms. Your resource can work on a project, seasonal, or part-time basis.
