Travel & Hospitality

Leveraging more than 15 years of pioneering experience, SOPHI delivers unparalleled customer experiences within the travel industry. Backed by our expertise, we consistently deliver exceptional customer service, offering a comprehensive range of services that span the entirety of the travel industry.

Airlines

As a dedicated travel concierge team, we excel in managing airline reservations with precision and care. From securing the best seats to handling any changes, our GDS-trained travel reservations agents ensure that the air travel experience is seamless and stress – free.

Hotels & Vacations Rentals

Whether it’s booking a cozy retreat, or a luxurious escape, our hotel reservation specialists are commited to tailoring your customers’ stay to perfection, handling reservations, modifications, and any special requests with utmost attention to detail.

Cruises

Your customers will sail confidently, knowing our customer service representatives are on standby to manage cruise reservations and any adjustments needed. From cabin prefernces to itinerary changes, we are dedicated to making the cruise experience smooth and enjoyable.

Tours & Activity Providers

Our customer service representatives are able to assist with activity reservations and modifications. Whether it’s a guided tour or an adventure – packed excurtion, we ensite that your customer expeirences are curated to meet their expectations handling all aspects of bookings with care.

Car Rental & Chauffeur Services

Your customers can hit the road hassle-free with our customer service experts handling car rental and chauffeur services. From booking the perfect vehicle to managing any adjustments or cancellations, we ensure that the journey by land is as seamless and enjoyable as possible.

Trains

Our customer service team takes care of train travel arrangements. From booking tickets to accommodating any changes, our representatives ensure that your customers’ rail journey is convenient, comfortable, and tailored to their schedule and preferences.

Travel Tech

We complement travel apps by managing partner onboarding seamlessly and providing dedicated customer support. Elevate your partners’ digital presence with our customer service expertise, ensuring a streamlined and satisfying online booking experience for both clients and partners.

Travel Services

We manage diverse end-to-end processes across various travel verticals. Our expertise ensures seamless and efficient handling of transactions, tailored to the unique requirements of each sector within the dynamic travel industry.

Tech companies often need efficient and reliable customer service and back-office support to focus on their core operations and growth.

We understand each company's unique needs, and we tailor our services accordingly. Some organizations may require 24/7 customer support, while others may only need after-hours support to cater to their international market.

Our team is proficient in handling inquiries related to software, apps, and other tech products. We provide continuous training to ensure our agents stay updated with the latest technologies and trends.

Tech startups often experience rapid growth, so we are prepared to scale our services accordingly. Flexibility and scalability are essential to accommodate fluctuations in demand and to support your business as you expand.

We ensure that our processes comply with data protection regulations such as GDPR, ISO 27001, and PCI DSS, especially when we're handling sensitive customer information or personal data.

We work closely with our clients to integrate our support systems with their existing tools and platforms. This can streamline communication and data sharing, improving efficiency and customer satisfaction.

We have implemented robust quality assurance processes to maintain high standards of service delivery. We regularly monitor interactions, provide feedback to our agents, and make necessary improvements to enhance the overall customer experience.
Training and Development: We provide comprehensive training to ensure the seamless integration of new agents, relieving our clients of the burden of training responsibilities as they scale their operations. For startups lacking a training manual, our experienced trainers can craft one from scratch, ensuring consistency in operations as we move forward.

We have established a feedback loop with our clients to gather insights into their satisfaction levels and areas for improvement. This can help us refine our services and ensure alignment with their evolving needs.Training and Development: We provide comprehensive training to ensure the seamless integration of new agents, relieving our clients of the burden of training responsibilities as they scale their operations. For startups lacking a training manual, our experienced trainers can craft one from scratch, ensuring consistency in operations as we move forward.

We maintain open and transparent communication with our clients to foster trust and collaboration. We keep them informed about service performance, challenges, and opportunities for optimization.

We stay proactive in identifying opportunities to enhance our services and stay ahead of the competition. We invest in innovation, technology, and process improvements to deliver added value to our clients.

 

We aim to build long-term partnerships with our clients by demonstrating reliability, professionalism, and a genuine commitment to their success. We foster strong relationships based on mutual trust and shared goals.

 

Rapidly Scale for
Seasonal Needs

Stay ahead of the fluctuating demands of customers. Ensure flexibility and comprehensive service during peak seasons and heavy customer traffic.

Easy Payment
Terms

Choose between dedicated and shared pricing. With dedicated pricing, expect a consistent budget while shared pricing allows you to pay for the minutes we’re on the phone.

Flexibility to Fit
Your Needs

Sign up for monthly, quarterly, or yearly terms. Your resource can work on a project, seasonal, or part-time basis.