Travel Reservations Agent

The travel reservations agent handles customer service and reservation queries for our travel accounts.

Minimum Requirements

At least highschool or K-12 graduate

At least 6-months experience in back office and/or administrative support

Work Environment

Essential Functions:

Communicate via phone and/or email with partners to resolve any issues/requests raised by customers.
Actively contact partners for updates regarding an ongoing request/issue
Ensure that all escalated issues are communicated to the partners/providers
Make sure all pending cases are updated in a timely manner
Communicate with other members of the team for any system issues
Correspond with other team members for any clarifications on an ongoing case

Competencies & Skills

Excellent in written and verbal communication skills
Customer service experience is a plus
Sharp organizational, time management, and analytical skills
Outstanding ability to think creatively, strategically, and identify and resolve problems
Should possess excellent listening skills
Should be results-oriented, and maintain optimism towards work

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Your Phone Number*

How did you hear about SOPHI?*

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Availability*

Call Center / BPO Experience*

If experience is not related above, please specify

Expected Salary*

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Travel Reservations Agent

Minimum Requirements

Work Environment

Essential Functions:

Competencies & Skills

Submit Application

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