Technical Support Agent

The Technical Support Agent monitors and maintains the back end systems of our technical account, as well as resolve any technical issues raised by the clients and their partners.

Minimum Requirements

At least highschool or K-12 graduate

At least 1-year experience in customer service or in a technical support account

Work Environment

Essential Functions:

Address customer and partner queries across multiple communication channels:
Provide technical support, such as but not limited to the following:
Remote troubleshooting
Manual processing of orders and/or tickets
Escalating advanced internet issues to account specialists

Competencies & Skills

Excellent in written and verbal communication skills
Customer service experience is a plus
Sharp organizational, time management, and analytical skills
Outstanding ability to think creatively, strategically, and identify and resolve problems
Should possess excellent listening skills
Should be results-oriented, and maintain optimism towards work

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How did you hear about SOPHI?*

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Availability*

Call Center / BPO Experience*

If experience is not related above, please specify

Expected Salary*

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Technical Support Agent

Minimum Requirements

Work Environment

Essential Functions:

Competencies & Skills

Submit Application

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