On-demand delivery platforms are still quite popular and have remained relevant even after the...
Top 3 Ways Outsourcing Can Help Startups
Outsourcing is a common practice among startups that are scaling. It's also a topic that many...
7 Ways to Resolve Customer Complaints
If you work in customer service, you've dealt with customer complaints in the past. And if you...
4 Ways to Manage Information Overload During Call Center Training
You must manage your time and information appropriately to learn from a training manual...
8 Effective Ways to Lower Average Handling Time (AHT)
Agents in call centers deal with a range of calls, each of which takes a varying amount of time,...
7 Best Practices for Offshore Team Management
If you’re managing an offshore team, then you know that it can be challenging. There are time zone...
8 Tips for Creating Engaging and Shareable Social Media Content
Creating engaging and shareable social media content can be a challenge. How do you know if it...
6 Effective Ways to Ace Sales Development Interview
Before you start applying as a Sales Development Representative (SDR), it’s essential to know how...
7 Effective Strategies for Optimizing SEO for Your Business
We have all heard of SEO or Search Engine Optimization, but is it the silver bullet for improving...