Why Outsourcing Live Chat Has Its Perks

Why Outsourcing Live Chat Has Its Perks

by | Dec 13, 2021 | Industry Knowledge

Because of its affordability and effectiveness, live chat has remained one of the most successful customer service channels to date. It has advantages that will help your business succeed. Companies are searching for cost-effective solutions in the midst of the economic downturn. With the current state of the economy, outsourcing live chat has increased in popularity.

Businesses that are unaware of live chat outsourcing depend on their in-house team to handle it, which adds to their other responsibilities. Letting your employees manage it can not only be inconvenient for them, but it is also expensive. Here are five perks of outsourcing live chat.

  1. Experienced staff. Companies that provide outsourcing services have well-trained and skilled employees. This means that the customers get the support and expertise they need. This will also help you save money on training your staff, as training and development costs are on the account of the outsourcing provider.

  2. Re-defined focus. Customer service is essential to the success of every company. With a dedicated team solely handling that aspect for you, you and your team can concentrate on critical areas such as operations, marketing, sales, and distribution. By outsourcing live chat services, your team members can now focus more on other critical aspects of their work.

  3. Fewer expansion costs. Company expansions will affect the cost of rent, salaries, and utility bills. Letting your outsourced team handle your live chat services will help you grow your customer support coverage without incurring high costs. Most business process outsourcing companies charge considerably lower rates especially when they’re located in countries like the Philippines.

  4. Real-time coverage. Many customers usually reach out to you after office hours. Save the hassle of employing staff at odd hours by having your outsourced staff respond to your customers in real time. Most outsourcing vendors, such as SOPHI, operate 24/7. With this, you can double your ability to “be there” for your customers, thus earning their trust and loyalty.

  5. Customer-centered support. With the aim of reducing costs, several companies turn to chatbots to handle their chat support. However, this can feel impersonal to customers. Outsourcing live chat to a BPO can help humanize your business with an actual agent on the other end of the line. Make your customers feel connected. Customers will feel more at ease if your chat operators engage with them in conversation. Customers are more likely to maintain a positive relationship with your organization if they receive personalized responses.

Outsourced live chat services have become a trend in these modern times. The Philippines is one of the world’s top destinations for business process outsourcing. Choosing a BPO company in this country would give you a competitive advantage.

Five Time Management Strategies for Remote Teams in 2021

Five Time Management Strategies for Remote Teams in 2021

by | Apr 6, 2021 | Industry Knowledge

Working remotely has its advantages and disadvantages. When done right, it provides great flexibility and incomparable benefits of work-life balance. However, to reap the benefits of working remotely, you must possess several skills, including time management.

While working remotely, you’re responsible for creating a structure or a routine that helps you get things done effectively and efficiently. This is necessary if you don’t want to mix your work with your leisure time. The goal isn’t just to get everything done on time, checking one task at a time. It’s to have a smooth and easy working rhythm so that you don’t feel drained at the end of the day. Here are five strategies that can help you manage your time more effectively.

 

Track your time.

To effectively manage your time, you must understand how you use it. Time tracking helps you know how long it takes to complete different tasks to allocate the right amount of time for each one of them. This allows you to budget your time for more critical activities in your day. Additionally, this strategy helps highlight your inefficiencies and distractions, so you can regularly improve your routine.

 

Block your distractions.

Distractions come in many shapes and forms. To truly succeed at time management, you have to build up your ability to focus and master your distractions. One simple tip is to put your phone away. Set a designated time to check your phone for notifications, emails, and messages.

 

Change your work setting.

When you always work from home, it’s quite easy for work to mix with your downtime, and without a clear cut-off, you might find yourself working longer hours than you would in the office. Try moving to a cafe or a co-working space, even for an afternoon. This can help create boundaries between work and rest.

 

Have buffers in between tasks.

Try to leave at least ten to fifteen minutes between tasks to prevent spillovers. It keeps you from rushing between items on your list, and it helps you work at a more relaxed pace. If a meeting takes longer than what you initially expected, you wouldn’t have to worry because you’ve already budgeted time for this. And if you finish something a little earlier than expected, then you’ve earned yourself a break!

 

Reward yourself.

Don’t forget to treat yourself. Small rewards after completing a certain task can be a great motivator. Taking minor breaks can make great rewards, or treating yourself with a cup of your favorite drink after that difficult work hump can be beneficial too. Doing this will not only make you feel good about yourself, but it’s also a great way to keep you moving toward your goal.

 

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