We help companies grow their business with affordable, efficient, and reliable outsourcing solutions.

Call Center

 

We take care of all aspects of customer service – from customer inquiries, VIP welcome calls to dormant customer reactivation. We have multichannel solutions for 100% support.

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Customer Service

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Technical Troubleshooting

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Order Taking

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Travel Booking

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Helpdesk

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Back Office

 

No matter how big your organization is, our support staff provides virtual assistance including market research, lead generation, and calendar management to make your operations run smoothly.

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Data Entry

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Lead Generation

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Menu Creation

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Online Store Management

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Data Enrichment

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Digital Marketing

We provide social media management, search engine optimization, and website customization to spearhead your marketing campaigns.  We provide real-time reporting and strategic brand consultancy.

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Social Media Coordination

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Content Creation

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Search Engine Optimization

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Website Design

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Graphic Design

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Outsourcing Solutions at a Fraction of the Cost

Founded in 2008, SOPHI, Inc. is a boutique outsourcing center based in Dumaguete City, Philippines. As the main contact center for Boston-based start-up, StudentsOnly.com, we started as a small 7-person team and initially provided enrollment verification services to StudentUniverse.com, the largest online student travel agency in the US. In 2009, we provided back-office services and B2B appointment setting to our sister company, Edhance.com, a student rewards program bought out by BuyWithMe (now with Gilt Groupe).  Since 2012, we have been providing customer service, phone support, and virtual assistance to various international companies.
Call Center
Office Space
call center agent

How does it work?

  • To join our awesome roster of clients, you can start with just one (1) agent for your campaign, pay the first month in advance and sign a contract. We offer flexible terms: monthly , quarterly, or yearly.

What do we need from you?

  • We will need to know the scope and responsibilities, schedule, and performance metrics for your Sophi agent. In addition, training will have to come from your end at the start, and then we can handle training moving forward.

What do we take care of?

  • Everything. From recruitment, equipment, down to management —we take care of the rest.
Agent Stations
office lobby
Pantry Area
Office Space
training area
Small Room
Bjorn, Founder & CEO, Edhance (now w/ Gilt Groupe)

“SOPHI is more than able to move as fast as we do, and has exceeded our expectations in every aspect of the relationship. They’re good people.”

Dan, Owner, ClassFit

“From the first call to discuss my needs, and interviewing agents to see which were the right fit for my business through to the training, troubleshooting, and business as usual. They are professional, easy to work with, and open to new ideas.”

Jason, Founder & CEO, BringMeThat

“We never have to worry about any of our backend tasks at all, as SOPHI provides all the training and recruiting for us, so our operations runs smoothly 24/7 and can scale easily as our company grows.”

André, COO, Hotelchamp

“SOPHI was a pivotal factor in our operational growth from zero revenue to multi-million ARR. Their expertise lies in fast turnaround, high quality data delivery, and support.”

- Kendra, Customer Service Manager, StackCommerce

“We have tons of customers reaching out on a daily basis. The energy, vibe, and joy of the SOPHI agents really come through to our customers.”

Mike, President & CEO, Legacy Partners International
“My organizations have utilized multiple on- shore and off-shore contact centers, but none of them have delivered the quality of service, sales results, and bottom-line impact of SOPHI.”

Certificate and Compliance

SOPHI Outsourcing is compliant with PCI DSS, adhering to technical and operational standards to secure and protect credit card data provided by cardholders and transmitted through card processing transactions. In addition, we are certified under ISO/IEC 27001, an international standard on how to manage information security. This assures our customers that our commitment to maintaining confidently, integrity, availability and privacy of their data is a top priority and will be regularly evaluated by independent auditors.