Our Services

There is no setup fee.

Training is included at no added cost for new accounts. However, training hours are billed at 50% of the cost for every additional dedicated agent. We do not charge for training for replacements in the event of attrition or replacements.

We have two pricing models: Dedicated and Shared.

Dedicated, Hourly Pricing
If you have high call volumes and want to focus on customer experience, an hourly pricing model is for you. Paying hourly allows providers and agents the flexibility and security to offer their customers the best customer experience, regardless of how long the call or concern takes to resolve.

With this, we will carefully track operational call center metrics, such as Average Handle Time and First Response Time, to ensure your hourly rate isn’t decreasing speed and urgency.

This model is also ideal for back-office support and administrative tasks.

Agents are charged per hour for part-time work; while we charge a fixed monthly rate for full-time work.

With this pricing model, our agents are dedicated  and work exclusively for you.

Shared, Per-Minute Pricing
If you have inconsistent call volume, a per-minute pricing model makes sense. This pricing model should offer a cost-effective way to handle inconsistent call volumes. With higher volumes, you’ll get a better per-minute rate, but you’ll avoid shelling out additional costs for downtime when your call volume is lower.

With this pricing model, our agents work in a blended or shared environment with other campaigns.

Yes! Our price, whether per hour or per minute, already includes the support you need, such as supervision, quality assurance, training, and workforce management.

Our price is not inclusive of VoIP. However, you will only need to pay for the actual per minute cost of calls based on the territories dialed.

Prices are generally shown in USD. For EU countries, prices are shown in EUR. However, you can pay with one of the various local currencies we accept. Note that the price in your local currency may vary due to fluctuations in currency exchange rates.

We require at least 4 hours a day, 20 hours per week, for a dedicated agent. You are billed hourly for the work performed by our agent(s).

You can engage our services on monthly, quarterly, or yearly terms.

Our office-based organization values a work environment that drives relationship building, mentorship, and collaboration.

Our BCP ensures the continuity of call center services in the event of an unforeseen disaster and/or prolonged downtime. We have two contact center sites, both located in the Visayas region in the Philippines, that act as failover sites. By providing both system- and network level redundancy, failover ensures your business operations can continue with little or no downtime, even during a disaster or scheduled maintenance.

Our facilities are equipped with an in-house power generator and connected with multiple dedicated ISPs.

SOPHI complies with PCI DSS and General Data Protection Regulation (GDPR), adhering to technical and operational standards to secure and protect credit card data provided by cardholders and transmitted through card processing transactions. Additionally, we are certified under ISO/IEC 27001. Our certifications and compliance with data security assure our customers that our commitment to maintaining the confidentiality, integrity, availability, and privacy of their data is a top priority  and will be regularly evaluated by independent auditors.

Yes, we can provide Spanish-speaking call center agents. Other languages are subject to availability.