Quality Assurance Analyst

sophi services
Job SUMMARY

The Quality Assurance Analyst/Trainer position is to provide oversight, develop, implement, and maintain quality assurance and control systems and activities for the call center environment.

Minimum Requirements

Minimum of one (1) year of related work experience in quality assurance 

Experience within the call center industry and strong customer service background 

Work Environment

Essential Functions:

Competencies & Skills

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