Multichannel Agent

The multichannel agent is versatile and has proven excellence in handling phone, email, and back office support.

Minimum Requirements

At least highschool or K-12 graduate

At least 6-months experience in customer service

Work Environment

Essential Functions:

Verify documents and customers.
Ensure that the customer’s queries are quickly addressed either through call or email.
Provide accurate information about the services to potential and existing customers without sounding rehearsed.
Require follow-up calls or emails with customers
Create, maintain, and update customers’ database with complete information and details.

Competencies & Skills

Proven work experience as a Multichannel Agent
Excellent in written and verbal communication skills
Has the ability to empathize and provide excellent customer service
Attention to detail
Sharp organizational and time management skills
Should be results-oriented, and maintain optimism towards work

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Name*

Email*

Birthdate*

Your Phone Number*

How did you hear about SOPHI?*

If referral, who referred you?

Availability*

Call Center / BPO Experience*

If experience is not related above, please specify

Expected Salary*

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Multichannel Agent

Minimum Requirements

Work Environment

Essential Functions:

Competencies & Skills

Submit Application

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