Customer Care Agent
Job SUMMARY
The customer care agent is genuinely excited to help customers, showing patience, empathy, and passion to ensure excellent service standards and high customer satisfaction.
Minimum Requirements
At least highschool or K-12 graduate
At least 6-months experience in back office and/or administrative support
Work Environment
- Clear Communication and Collaboration
- Employee Well-being and Work-life Balance
- Inclusive and Diverse Culture
Essential Functions:
- Deepen customer relationships by providing exceptional, results-oriented customer service when handling all day-to-day customer inquiries.
- Act as a brand ambassador and customer advocate -- always focusing on improving customer satisfaction.
- Address general and account-specific client concerns.
- Direct customers to appropriate sources whenever it is necessary.
- Answer and make calls timely and make sure to provide exceptional service to customers.
Competencies & Skills
- Must have excellent communication skills (both oral and written)
- Proven customer support experience with track record of over-achieving goals.
- Must be confident and results-driven
- Outbound support experience is a plus
- Flexible, and can get the tasks done with minimal supervision
- Active listening and problem solving skills
- Customer orientation and ability to adapt/respond to different types of characters
- Familiarity with CRM systems and practices
