by Chlei Von Garcia | Jun 26, 2023 | Industry Knowledge
Creating engaging and shareable social media content can be a challenge. How do you know if it will get shares? What topics work best for your business? There is no magic formula that works for everyone, but there are some things you can do to try and increase your odds of success.
Below are eight tips to help you create engaging and shareable content for your business.
1. Make sure your content is relevant.
The first step to creating shareable content is to make sure your content is relevant. If you want people to engage with your posts, they must be interested in your offering.
As a general rule of thumb, if you can’t explain your post in one sentence, it probably isn’t shareable. Keep it short, sweet, and interesting!
2. Engage with others in the comments section.
So if you’re wondering how to create engaging and shareable social media content, an excellent place to start is with the comments section. When people engage with you and your content, they are likelier to share it with their friends, family, and followers.
This can increase your brand awareness and gain new followers while ensuring your audience feels like they matter.
3. Add images to your blog posts.
The first step in creating a social media post is to ensure you have an image ready to go. This will help your post stand out and get more engagement.
Take advantage of the images that you already have on your site. For example, if you have a blog post about how to make cookies, you could use an image of some cookies in the post.
Or, if you’re trying to promote a new product, try using an image of someone using the product and talking about how much they like it!
4. Make use of hashtags on Twitter and Instagram.
We spend a lot of time thinking about what you should be saying on social media, but we also want to ensure that you’re taking advantage of all the tools available.
One of those tools is a hashtag or keyword generator. Hashtags are those little words or phrases that come after a pound sign (#). They help people find your content more easily because if they’re interested in a particular topic and use hashtags like yours, they’ll see your content pop up in their feed.
Using hashtags correctly can help increase your visibility on social media platforms and drive more traffic to your website. But if you don’t use them correctly, it could negatively impact your business. Outsourcing to a service provider for your social media content is also helpful. Outsourcing centers, such as SOPHI, use various tools to find the right hashtags for your business.
5. Write interesting headlines on Facebook and LinkedIn (not just a link).
In this day and age, it’s important to write engaging headlines.
Headlines are the most critical part of social media posts because they’re what people see first. That’s why you should give them some thought.
On Facebook, you should use a question or an interesting statement that makes people want to click on it (e.g., “I wish I could…”). On LinkedIn, you’ll want to write something more informative and tell people what they’ll get from reading the post (e.g.,”5 things you need to know…”).
Also, try not to just link to your website in a headline—make sure it has something interesting!
6. Use GIFs in tweets, Instagram posts, and Facebook statuses (they work!).
Use GIFs. Okay, not just any GIFs. But if you want to get your information out there and make a splash, adding GIFs to your social media posts is a great way to go. They’re fun, engaging, and sure to be clicked on by other users looking for something visually stimulating in their feeds.
7. Give away freebies (but don’t overdo it).
People love free stuff, and social media is a great place to give it away. But you must be careful: if you give too many things away for free, people will stop paying attention to your brand. We recommend offering something for free once every few weeks or months. This way, it’s still exciting for your followers, and they will remember who gave them the freebie (you).
8. Experiment with live video so people feel they’re having an honest conversation with you.
Live video is one of the best ways to ensure your content is engaging and shareable on social media. People love interacting with live video because it feels like you’re having an honest conversation with them, which is especially important in social media, where ads and sponsored posts constantly bombard people. If you can make your audience feel like they’re part of something more than just another piece of content, then you will be better positioned to earn their attention and share of voice.
Engaging, shareable social media content doesn’t happen overnight. It’s something that you must be intentional about and create regularly. Shareable content is the first step in creating an influential presence on any social network. If social media is an essential aspect of your business, or if you’re looking for new ways to engage your audience, outsourcing your social media can be an excellent method to help your business expand.
For more articles and tips like this, visit our website and follow us on our social media—Facebook, Instagram, and LinkedIn.
by Chlei Von Garcia | Jun 19, 2023 | Industry Knowledge
Before you start applying as a Sales Development Representative (SDR), it’s essential to know how the interview process will go so you can prepare just like any other job application. Once you start interviewing, it’s also a good idea to know how to improve constantly, especially if your previous experience went badly. This article will give you six ways to ace these sales development interviews and get a job offer.
1. Know the company and its products.
Be bold and ask the interviewer about the company’s products and what they do. If you’re unfamiliar with them, you should get a quick overview of what the company does and how it makes money from an internet search.
In addition, make sure you can articulate why these products are valuable. Why would someone need a product like this? What problem is it solving? How does it help people?
If you can’t do that well enough on your own, think of some scenarios where someone might use the product or service and get creative in describing why they’d want it.
2. Be prepared for questions about your skill set.
Being prepared for questions about your skill set is just as important as the questions you ask. Sales development reps are often asked to demonstrate their ability to be effective in their role, so it’s crucial to show that you have the skill set they’re looking for in an SDR.
This could mean demonstrating that you can generate a steady stream of qualified opportunities or have a knack for converting leads into new customers. It also means showing them that you can work independently or are willing to go above and beyond what is expected of an SDR.
Outsourcing companies like SOPHI value candidates who possess the necessary skills to excel in a sales development role. SOPHI recognizes the importance of having talented sales professionals who can excel in generating qualified opportunities, converting leads into customers, and showcasing their initiative beyond the typical responsibilities of a sales development representative (SDR). SOPHI seeks out candidates with the requisite skills to thrive in a sales role and contribute significantly to the success of their client’s businesses.
3. Understand the SDR’s role.
SDR’s role is to make sales by prospecting and qualifying leads. This is often done through phone calls, emails, and other forms of communication. SDRs are typically not responsible for closing deals, but they’ll help salespeople close deals with their leads.
They spend most of their time on the phone or via email. They’re often called “cold callers” because they’re reaching out to people who haven’t expressed interest in what you have to offer yet.
They also spend time researching companies and trying to understand what their customers need so that they can craft messages that will resonate with them.
4. Have an answer ready for the question, “Why do you want this job?”
When interviewing for a sales development role, you must show the hiring manager that you know what it takes to succeed in this position. So, when you get asked why you would be great at this particular job, don’t just talk about your experience and qualifications—talk about how those things would translate into success for the company.
An excellent way to do this is by explaining how your past successes have aligned with the company’s goals and mission. For example, if the company wants to increase its revenue by 15% over the next year, tell them how much revenue you’ve helped other companies increase in the past (or how much revenue you’ve helped your own company generate). If you have achieved significant milestones or awards for yourself or your team, bring those up too!
The goal here is not only to demonstrate that you have what it takes to do a great job but also that your personal goals align with theirs. It can make all the difference in landing that interview!
5. Tell them why you would be great at it.
You can give a short, involved explanation about your motivations for wanting this job. However, it’s better if you don’t. Instead, have a one-sentence answer that shows the interviewer that you’re interested in the position and can clearly describe how your background, experience, and skills will benefit the company. This is an opportunity to highlight how your experience relates to what they’re looking for in terms of skills and experience.
6. Look at it like any other interview.
It’s tempting to think of sales development interviews as a consolation prize: “I’m not good enough for this role, but I guess they’ll take me.” If you approach them that way, you’re bound to fail. Instead, look at it like any other interview—and take the opportunity seriously.
You know that you need to show up well-prepared, be professional, and make sure your answers are relevant to the questions being asked. Honesty and authenticity are important, but it’s also essential to follow the basic rules of interviewing.
Now that you know what you’re getting into, the only thing you have to do is prepare! This may seem like a daunting task, but it’s quite manageable if you take the right approach. The most important thing to remember is always to be prepared; that goes for both your resume and your interview skills. Give yourself plenty of time to study and understand the role so you can be ready to give a cogent and eloquent answer. That way, you can ensure your first sales development interview goes off without a hitch.
For tips and articles like this, visit our website and follow us on our social media—Facebook, Instagram, and LinkedIn.
by Chlei Von Garcia | Jun 13, 2023 | Industry Knowledge
We have all heard of SEO or Search Engine Optimization, but is it the silver bullet for improving your website’s ranking on Google? We believe it is. It’s been so long since SEO was just Penguin and Panda, right? If you want to succeed in the crazy world of SEO, you need a solid strategy. Here are eight high-impact strategies you can follow today!
1. Conduct keyword research.
Conducting keyword research is an excellent first step in optimizing your SEO for your business. This involves determining which words people use when they search for products and services similar to yours, so you can make sure that you are using those words in your content and on your website. You can do this by using a tool like Google’s Keyword Planner or Moz’s Keyword Explorer, or by using a tool like SEMrush or SpyFu to look at the keywords that other sites targeting similar customers are using, then checking to see if any of those are relevant to what you’re offering.
2. Measure your site’s performance with Google Analytics.
Google Analytics is a free service that allows you to track the performance of your website. It provides information about how many people visit your site, where they come from, and what they do when they arrive. It also lets you see which pages are most popular, which keywords are used to find your site, and what percentage of visitors convert into customers.
The best part? You don’t have to be a technical person to use Google Analytics! Once you’ve installed it on your website, you only need to log into your Google account and check out what’s happening with your site.
3. Optimize your pages for mobile devices.
Mobile users are growing in number and becoming more critical to your business. Mobile searches have overtaken desktop searches for the first time. This means more people are using their mobile phones to find information and purchase online than ever before. And with Google’s recent update to their algorithm (which now prioritizes mobile-friendly sites in search results), it’s even more important than ever to ensure your site is optimized for mobile devices.
So what does this mean for you? If your site isn’t optimized for mobile users yet, it will be harder for those users to find your site and, therefore, more challenging for them to engage with it—which means fewer sales! Companies like SOPHI offer web optimization services that can assist you in optimizing your pages for mobile devices. You can guarantee the complete optimization of your website for mobile users by partnering with them. This will enable you to tap into the expanding user base of mobile devices and fully capitalize on your business potential.
4. Create content based on user intent.
Content is king! Or so the saying goes. your content is more than just a post or a blog. It’s the foundation of your entire site and how you present yourself to potential customers.
If you want to optimize your SEO for your business, it starts with creating content based on user intent. By knowing what people want when they search for something online, you can make relevant content that addresses those needs and answers their questions.
You’ll also want to pay attention to keyword density and placement. For instance, if someone searches “new car,” they might also be looking for something specific like “best new cars under $20k.” Suppose you have an article or blog post that mentions car shopping without using any keywords in that context—like “car shopping tips” or “how do I buy a car?”—you’re missing out on opportunities for clicks from people who are looking for what you’ve written about.
5. Link out to other sites within your content.
When writing content for your business, link to other sites relevant to what you’re talking about. That way, when people click on those links and go to those pages, they’ll see a little “back” button in their browser window that will take them back to the web page where they were before clicking on your link. This is good for SEO because it helps Google understand how the two pages are related!
6. Create quality backlinks with relevant anchor text.
One of the most important things you can do to improve your ranking in search engines is to create backlinks. (A link from one website to another is known as a backlink.) The more credible, pertinent links pointing at your website, the higher you will appear in search results. To create these links, you need other websites to link to yours. The key here is finding places where your content would be useful and adding some unique text on the page so that people will want to link back with anchor text that matches what they’ve found on your site.
7. Monitor your site’s health.
Monitoring your site’s health is the best way to ensure it’s optimized for search engines. By monitoring the health of your site, you’ll be able to tell if it’s adequately optimized and how much work needs to be done.
You can monitor your site’s health using tools like Google Search Console and Majestic SEO. These tools will help you identify issues on your site that could affect its ability to rank well in search engines like Google.
By doing the things listed above, you will not only optimize your chances of appearing on search engines like Google but also have a greater chance of converting qualified visitors into customers, ultimately achieving your desired objectives, whether it’s increasing website traffic, generating leads, or accomplishing another specific goal. It takes hard work to see an SEO strategy through from start to finish, but when you see those results roll in, it will all have been worth it.
For more tips and articles like this, visit our website and follow us on our socials—Facebook, Instagram, and LinkedIn.
by Chlei Von Garcia | Jun 5, 2023 | Industry Knowledge
In the contemporary world, e-commerce has firmly established itself as the norm, making it inappropriate to suggest that it is still gaining popularity. These days, e-commerce enjoys widespread acceptance and adoption on a global scale. Selling your products online is a sure way to extend your reach and market your products globally. An online e-commerce store also lets you provide good customer service where customers can buy your products with no physical effort. But to be a successful e-commerce entrepreneur, you need to offer customer service that’s as good as Amazon.
Here are three reasons why you need a skilled customer service agent for your e-commerce store:
1. Answer customer questions promptly and accurately.
If you have an e-commerce store, you know how important it is to have a skilled customer service agent ready to answer queries through chat or email. Your customers will have questions, and they need to be able to get answers quickly and accurately.
This is especially true when it comes to inquiries about the products that you sell. It’s one thing for someone to find their way around your website, but it’s another thing entirely for them to be able to navigate the process of placing an order and ensuring everything goes smoothly from there.
Your customer service agents are the people who act as guides through this process—and if they aren’t well-trained or well-versed in your product line, that can lead to problems down the road.
2. Save time and money in the long run.
Having a skilled customer service agent will make it easier to deal with customer issues, which can often be time-consuming and frustrating. Not only will they be able to handle these issues quickly and easily, but they’ll also be able to do so in a friendly manner that leaves customers satisfied and happy with their experience.
In addition, having a skilled customer service agent will help you keep costs low. This is because having a team member who is well-trained and has strong communication skills will mean that they can resolve problems without involving any other staff members. This means there won’t be any additional costs associated with hiring additional employees—which could cost hundreds of dollars per month!
3. Increase your conversion rate.
It’s simple: Happy customers are loyal customers, and loyal customers are great at telling their friends about their favorite products and services. So if you can keep your customers pleased with how you care for them during the buying experience w, they’ll be more likely to recommend them to others—which means increased sales!
Having a skilled customer service agent can make or break your business. If someone has a bad experience with your company, they’ll tell all their friends—and maybe even leave a negative review on social media or Google. But if someone has a fantastic experience, they’ll tell all their friends—and even perhaps leave positive reviews for others to see!
Ultimately, finding a company with the best customer service is one of the most important steps you can take to grow your e-commerce business. Some companies may be able to handle customer service duties well for a while, but as your business grows, so will the need for a skilled agent to provide prompt, professional assistance to your customers. Outsourcing companies in the Philippines, like SOPHI, provide affordable 24/7 customer service support delivered by highly effective and efficient teams. With their expertise, you can ensure your customers receive exceptional assistance, fostering loyalty, and driving further growth for your e-commerce venture.
For more articles like this, visit our website and follow us on our social media—Facebook, Instagram, and LinkedIn.
by Chlei Von Garcia | May 29, 2023 | Industry Knowledge
Building rapport is a crucial communication skill that can affect a conversation. Discussions will always provide more significant results when conducted naturally than when strained.
As customer service representatives, building rapport with customers is one of the most critical aspects of your job. It is the foundation for establishing trust, loyalty, and long-lasting relationships.
What is Rapport?
Rapport is a state of harmonious understanding and connection between two people. It involves establishing trust, mutual respect, and empathy in a relationship.
Understanding how to establish a rapport with your customer is among the most crucial elements of providing excellent customer service. A great customer experience can set you apart from your competitors.
Below are six ways to build a good rapport with customers.
1. Listen Actively
One of the most important skills you can develop as a customer service representative is active listening. Listen carefully to the customer’s concerns and needs, and show empathy and understanding. Paraphrase their concerns to ensure that you have understood them correctly. Active listening helps the customer feel heard and valued.
When you actively listen to a customer’s concerns and show empathy and understanding, it helps to establish a positive relationship between the customer and the representative. By paraphrasing their concerns to ensure that you have understood them correctly, you demonstrate that you are actively engaged and interested in their needs. This approach can build trust and credibility with the customer, leading to a more positive and productive interaction.
2. Have a Positive Attitude
A positive attitude can go a long way in building rapport with customers. Be friendly, courteous, and approachable. Greet customers with a smile, and use positive language. Avoid using negative words or phrases, and focus on finding solutions to the customer’s problem.
When representatives approach interactions with a friendly and approachable demeanor, it helps to create a welcoming atmosphere that puts the customer at ease. Greeting customers using positive language can help set the tone for positive interaction. Focusing on solutions instead of dwelling on problems is also essential, as this helps build customer trust and confidence. A positive attitude is critical to building rapport with customers, as it creates a more pleasant and productive interaction that leads to greater satisfaction.
3. Personalize the Interaction
Try to personalize the interaction by using the customer’s name and referencing previous interactions they may have had with your company. It helps the customer feel valued and appreciated.
One way to show this is by using the customer’s name and referencing any previous interactions they may have had with your company. You demonstrate that you value and appreciate them as an individual. This approach helps create a more personal connection, increasing customer satisfaction and loyalty. When representatives take the time to personalize interactions, they invest in the customer’s satisfaction and willingness to go above and beyond to provide excellent service.
4. Be Knowledgeable
Customers expect customer service representatives to be knowledgeable about the products or services they are selling. Make sure you have a good understanding of the products or services your company offers, as well as any policies or procedures that may be relevant to the customer’s concerns. Knowledge helps you build trust with the customer and increases their confidence in your ability to help them.
When representatives demonstrate a good understanding of the products or services and any policies or procedures relevant to the customer’s concerns, it creates a sense of trust and confidence. Representatives must be knowledgeable and informed to help businesses establish credibility and authority. In turn, it allows customer representatives to build rapport with customers, leading to greater customer satisfaction and loyalty.
5. Be Proactive
Proactively offer solutions to the customer’s problems or concerns. Please don’t wait for the customer to ask for help; instead, offer suggestions and options to help resolve their issues. Being proactive demonstrates your commitment to supporting the customer.
When representatives take the initiative to offer suggestions and options to help resolve the customer’s issues, it demonstrates a commitment to their satisfaction. By anticipating the customer’s needs and being prepared to offer solutions, representatives can create a more positive interaction that leads to greater customer satisfaction. Waiting for the customer to ask for help can create a sense of frustration and disengagement, which can damage rapport and make it more challenging to resolve the issue effectively.
6. Be Authentic
Finally, be authentic in your interactions with customers. Be honest and transparent, and don’t try to pretend to be something you’re not. Customers can sense when someone is being insincere, and it can undermine your efforts to build rapport.
When representatives are honest and transparent in their interactions, it creates a sense of trust that can help to establish a positive relationship. Customers are often adept at sensing when someone is being insincere or trying to be something they are not, which can undermine efforts to build rapport. By being true to themselves and their values, representatives can create a more genuine connection with the customer, leading to greater customer satisfaction.
Remember that developing rapport requires time and practice. Don’t be discouraged if it doesn’t come naturally to you; everyone can continuously improve. Keep practicing and follow these guidelines as a reference; it will ultimately come naturally to you.
Keep in mind that effective customer service requires a positive rapport. Thus, make an effort to develop your expertise in this field. It’s certainly worth the time and effort!
For more tips and information, visit our website and follow our socials—Facebook, Instagram, and LinkedIn.
by Chlei Von Garcia | May 22, 2023 | Industry Knowledge
Communication skills are essential in the call center industry. Applicants with vital English communication skills are more likely to pass the interview. Anytime there is an opportunity for internal promotion, these employees are preferred too over those with ordinary communication abilities.
Mastering your English communication skills can open up new personal and professional opportunities. If you’re a non-native speaker looking to improve your skills, there are several strategies you can use to improve your English communication skills.
Here are some tips to help you get started:
1. Practice regularly.
One of the best ways to improve your English communication skills is to practice speaking and writing as much as possible. Try to speak English with native speakers or other learners whenever possible, and write in English as often as possible.
2. Read and listen to English.
Reading and listening to English regularly can help you improve your vocabulary, grammar, and comprehension skills. Choose materials that interest you, such as books, news articles, podcasts, or movies, and consume them regularly.
3. Expand your vocabulary.
Learning new words and phrases can help you express yourself more clearly and effectively. Use a dictionary or a vocabulary-building app to learn new words, and try to use them in your conversations and writing.
4. Focus on grammar and pronunciation.
Attention to grammar and pronunciation can help you communicate more clearly and confidently. Practice grammar exercises and pronunciation drills, and record yourself speaking to identify areas where you need improvement.
5. Engage in conversation.
Conversations can help you practice your English communication skills in a natural, interactive setting. Join online forums, language exchange programs, or conversation groups to meet other learners and practice your skills.
6. Be patient and persistent.
Improving your English communication skills takes time and effort, so be patient and stay committed to your goals. Celebrate small victories along the way, and keep pushing yourself to improve.
In conclusion, proficiency in English is crucial if you work in the BPO sector. In this area, you must regularly communicate with overseas customers whose native language is English. So, having fluency in English will give you an advantage.
Are you trying to find a BPO company with US English speakers who can provide you with customer service? Business process outsourcing companies like SOPHI provide quality outsourcing solutions to increase efficiency and maximize productivity by handpicking experienced and skilled staff to help businesses like yours!
For more tips and information, visit our website and follow us on our socials—Facebook, Instagram, and LinkedIn.
