Let's grow together.
Enjoy a dynamic environment that fosters growth and skill development. We prioritize work-life balance with flexible schedules and remote options. Join a globally connected team, tackling diverse projects and staying at the forefront of technology. Competitive compensation, performance bonuses, and a supportive atmosphere await you. Elevate your career with us, where your success is celebrated every step of the way.
Meet Our Sophians
"Every day in Sophi doesn’t feel like work at all. When you work for a company that feels like home, you forget that you are in the office working. The culture Sophi embodies stands out the most; interacting with diverse people adds color to my work life.”
“As a Recruiter, working in SOPHI has been a transformative journey filled with professional development, seamless teamwork, and a culture of continuous innovation.”
“Starting out as a Back Office Agent at SOPHI, I got to work with amazing individuals who never hesitated to help me learn the ropes. Fast forward to almost 3 years now, I find myself working as one of the Finance Officers for the company. I am very thankful for all of the learning and growth opportunities that the company, my mentors, and managers have allowed me to experience.”
“Just like having a best friend, SOPHI has played a very significant role in shaping my life, providing support and stability. It has contributed to growth and skill development, both in my professional endeavors and my dancing career outside the office, bringing fulfillment for the past 11 years!”
"Working with Sophi Outsourcing as a Quality Analyst has been an enriching experience. Their commitment to excellence and support for professional growth make it a rewarding environment to contribute to quality assurance processes."
"I love that the company champions diversity in the workplace. As a member of the LGBTQIA+ community, I not only feel safe but also feel empowered."
Perks & Benefits
Salary and Incentives
We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan are included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
Free Food & Coffee
Whoever coined the term “Thank God it’s Friday” must’ve been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We’ve also got overflowing coffee and tea to keep you energized daily!
30% Night Differential Pay
The standard night differential pay in the Philippines is 10%. Our rate is 3x higher than that of other companies upon regularization.
Professional Development
Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.
30 Days Paid Time Off
Apart from enjoying 2 days off and a paid 1-hr lunch break, we provide 30 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.
Wellness Benefits
We grant a comprehensive healthcare plan with dental coverage, mental health support, as well as a fitness subsidy. SOPHI also has lifestyle partners with exclusive discounts for our employees.
Marketing Assistant
Supports daily marketing operations, including content creation, social media, and market research.
Back Office Agent
Handles handle functions that are administrative and support in nature that enhances customer and client experience.
Customer Care Agent
Is genuinely excited to help customers, showing patience, empathy, and passion to ensure excellent service standards and high customer satisfaction.
Outbound Support Agent
Makes calls to customers and prospective customers to provide service and product information.
Travel Reservations Agent
Handles customer service and reservation queries for our travel accounts. The goal is to provide a smooth and enjoyable travel experience by offering excellent service and resolving issues.
Workforce Management Analyst
Responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives.
Digital Marketing Specialist
Crafts and executes online strategies through channels like social media and search engines, analyzing data for optimization to meet business objectives.
Sales Support Agent
Provides complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.
Quality Assurance Analyst
Provides oversight, develops, implements, and maintains quality assurance and controls systems and activities for the call center environment.
Multichannel Agent
Is versatile and has proven excellence in handling phone, email, and back office support.
Customer Service Agent (Voice)
Attracts potential consumers and answers product and service queries.
Technical Support Agent
Monitors and maintains the back end systems of our technical account, as well as resolve any technical issues raised by the clients and their partners.
We Are SOPHI
Join us for the perfect mix of career development and pure enjoyment – where every day is a journey of growth and fun!
