About Us

Founded in 2008, SOPHI is an outsourcing center based in Dumaguete City, Philippines. As the main contact center for Boston-based start-up StudentsOnly.com, we started as a small 7-person team and initially provided enrollment verification services to StudentUniverse.com, the largest online student travel agency in the US. In 2009, we provided back-office services and B2B appointment setting to our sister company, Edhance.com, a student rewards program bought out by BuyWithMe (now with Gilt Groupe). Since 2012, we have been providing customer service, phone support, and virtual assistance to various tech companies worldwide.

sophi outsourcing
Our Mission

We exist to make outsourcing easy for tech startups worldwide by providing cost-effective remote staffing solutions that focus on genuine customer care and efficient back-office support, achieving business excellence through Filipino talent in value-based work culture.

Our Vision

We envision being one of the top outsourcing partners for tech startups, building an organization that offers value to an international market and promotes Filipino talent.

Our Values


We treat our clients and their customers with genuine customer care.


We bring excellence and quality to everything we do.


We put our hearts and commitment to our profession.


We encourage collaboration, teamwork, and camaraderie.


We work with strong moral standards in a values-based culture.

Our Story

"SOPHI's success is a team effort. It's always been a team effort. We want to show our clients that when they work with us, we're with them all the way. Their success is our success."
Chloe Franken-Ututalum
President & CEO
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Our Team

Chloe Franken-Ututalum

President & CEO

Cherryl Precedinis

Human Resources

Reynan Dinsay

Information Systems

Jean Rose Macoy

Quality Assurance

Kristel Alas


Christopher Visperas


Jonela Calib-og


Romel Reston

Human Resources

Aileen Nandoza

Director of Operations

Mary Alvir Demerre


Joyce Esteban