Three Ways to Manage Offshore Outsourcing Effectively

Offshore outsourcing is a business strategy in which a company works with a third-party company to operate specific tasks for the business with cheaper labor costs but similar expertise. Offshoring has become an integral aspect of many companies across the globe. In fact, 68% of organizations in the U.S are currently outsourcing and working with offshore teams.

While working with an offshore team has many benefits, it also has its own difficulties when managed incorrectly.

So, how do you effectively manage a team miles away from you?

Share Your Vision

Before you start your project, be precise about your objectives. Outline the project’s objectives, targets, and timescales in detail. Doing so will help create a comprehensive work strategy. Build a culture for your offshore outsourcing team that allows everyone to see the big picture. Your offshore staff will solve difficulties from a new perspective once they understand the vision.

 

Regularly Communicate

Good communication among employees, whether in-house or remote, is critical to the company’s long-term success. Consider establishing check-ins or daily meetings to stay on top of your projects’ progress. One of the internet’s many advantages is that it allows seamless communication between silos and people working remotely. Video calls and instant messaging are the most convenient ways to connect with your team. Statistics reveal that up to 94% of businesses included in the study said video call meetings effectively improved their productivity.

 

Choosing the Right Talent

Choosing the right individuals to work with is crucial in building your business. You wouldn’t want to spend most of your time assisting one team with all the other vital tasks for your company.

It is essential to have a team that is self-sufficient to avoid micromanaging. You could work with a reliable offshore partner like SOPHI, which specializes in building great teams by selecting the right staff to fit your business and help its growth. Working with an outsourced company that understands its responsibilities can ensure success.

 

Hiring offshore teams can definitely help you in achieving your most grandiose objectives. You can also save costs and receive immediate access to a global talent pool. Regardless of location, there are several opportunities to operate the best practices to achieve high performance by managing your teams effectively.

To learn more about outsourcing, check out our blogs on our website and keep posted by following our Facebook, Instagram, and LinkedIn!

6 Ways to Build Rapport with Customers

6 Ways to Build Rapport with Customers

Building rapport is a crucial communication skill that can affect a conversation. Discussions will always provide more significant results when conducted naturally than when strained. As customer service representatives, building rapport with customers is one of the...

SOPHI Outsourcing

Related Articles

3 Reasons Why You Need a Skilled Customer Service Agent for Your E-commerce Store

In the contemporary world, e-commerce has firmly established itself as the norm, making it inappropriate to suggest that it is still gaining popularity. These days, e-commerce enjoys widespread acceptance and adoption on a global scale. Selling your products online is...

6 Ways to Build Rapport with Customers

Building rapport is a crucial communication skill that can affect a conversation. Discussions will always provide more significant results when conducted naturally than when strained. As customer service representatives, building rapport with customers is one of the...

6 Tips to Improve English Communication Skills

Communication skills are essential in the call center industry. Applicants with vital English communication skills are more likely to pass the interview. Anytime there is an opportunity for internal promotion, these employees are preferred too over those with ordinary...

4 Essential Techniques for Effective Positive Scripting

Customer service is essential to corporate success. Customers' experience with your brand will depend on how they interact with your business. Positive scripting is a vital tool that can assist you in giving your consumers a great experience. Making your consumers...

5 Reasons Why You Need Digital Marketing for Your Travel Agency

Let's face it—we live in a digital world. Effective digital marketing is the only way travel agencies can survive in this internet age. It's no longer optional: it's essential to your success. If you don't have a digital strategy, your agency will gradually lose out...

6 Benefits of Outsourcing Your Back Office Support Needs

What are the benefits of outsourcing your back office support needs? Did you know that by outsourcing your back office, you can expect to have increased productivity and find significant savings in costs? These are just a few of the many reasons to consider...

8 Ways to Be Confident in a Call Center Job Interview

Being interviewed for a call center job might be frightening, especially if it's your first time applying for such a position. However, confidence is vital to triumphing in the interview and securing the job.  To bolster your self-assurance in a call center job...

8 Tips to De-escalating a Tense Customer Situation

Customers seeking support or resolution are typical for professionals in the customer service industry. Although situations like these are common in customer service roles, how representatives handle them can significantly impact how well they can help clients and...

7 Ways to Deliver Excellent Customer Service

As a customer service representative, you know that delivering excellent customer service is vital to the success of any business. Customers expect to receive a high level of service when they interact with your company, whether it's in-person, over the phone, or...

How to Generate Leads for Your Business

Lead generation is the process of identifying and attracting potential customers for a business. The goal of lead generation is to create a list of prospects to contact in order to build relationships. The end goal is to eventually convert them into actual customers....

Stay Up to Date With The Latest News & Updates