Why Outsource to Dumaguete City?

For many years, outsourcing has made significant changes and has been of great help in building the foundation of many startups. The Philippines, among other countries, has been the preferred destination of many western companies and has remained to be the BPO capital of the world.

Outsourcing companies are primarily concentrated in Metro Manila. However, due to the government’s unceasing efforts to help provinces’ economies, most BPOs have spread out in various parts of the Philippines.

Dumaguete City is one of the top-ranking cities in the Philippines for outsourcing, and here are five reasons why.

Education. Apart from being “The City of Gentle People,” Dumaguete is also dubbed a “University Town” by the locals. Dumaguete City has a total of four universities and is a host to other colleges and schools. With the city’s comprehensive university and vocational school support, the town produces thousands of graduates each year, with promising young professionals entering the labor force.

Millennial Workforce. Majority of today’s workforce now consists of millennials. Dumaguete residents that belong to this age bracket have grown up with the rise of technology, exposing them to modern tools, social media training options, and online educational institutes. They enter the marketplace tech-savvy and fully equipped with the knowledge to thrive in a fast-paced environment. Most importantly, businesses benefit from the young and hardworking Filipinos’ drive, ambition, and energy.

Lower Cost of Operations. One of the advantages of outsourcing in Dumaguete City is its affordability itself. Due to the minimalist way of living in the city the cost of most goods and services are almost half of those in larger cities. Business owners save up on labor costs and other expenses, such as office space rental, equipment, salaries, taxes, and many more.

English Proficiency. Along with the national language, Filipino/Tagalog, most of the country’s population has a strong proficiency in English. Locals can communicate through any channel, be it verbal or written. This is one of the top reasons why American businesses choose the Philippines when it comes to outsourcing.

Infrastructure. Outsourcing to Dumaguete won’t be difficult because of the number of available and affordable offices in town. These offices are certified by the Philippine Economic Zone Authority (PEZA) and are also backed with fiber-optic lines to ensure smooth and continuous operations.

With its rising popularity, Dumaguete is now seen as a practical destination for outsourcing services. With the increasing abundance of BPOs in Dumaguete, getting the right provider can be easy. Companies such as SOPHI, known for their tagline, “Outsourcing Made Easy for Startups,” are among the few who offer services such as customer service, lead generation, back office, search engine optimization, digital marketing, etc.

To learn more about outsourcing, check out our blogs on our website and keep posted by following our Facebook, Instagram, and LinkedIn!

SOPHI Outsourcing

Related Articles

Top 3 Ways Outsourcing Can Help Startups

Outsourcing is a common practice among startups that are scaling. It's also a topic that many startup founders and CEOs need help approaching. In this article, we'll discuss the role of outsourcing plays in helping in startups, the different types of outsourcing you...

7 Ways to Resolve Customer Complaints

If you work in customer service, you've dealt with customer complaints in the past. And if you haven't, don't worry. It will be your turn soon. You must be able to deal with every type of customer complaint, from those who are merely irritated to those who are...

4 Ways to Manage Information Overload During Call Center Training

You must manage your time and information appropriately to learn from a training manual effectively. If you are like most people, information overload is the most common reason for the difficulty in studying from a training manual. Properly managing your time and...

8 Effective Ways to Lower Average Handling Time (AHT)

Agents in call centers deal with a range of calls, each of which takes a varying amount of time, depending on the problem. While still offering excellent customer service, it's critical for call center agents to shorten call times. You can contact more consumers and...

7 Best Practices for Offshore Team Management

If you’re managing an offshore team, then you know that it can be challenging. There are time zone differences, cultural barriers, and language difficulties to deal with. You need to make sure that the project manager is ready to communicate with the offshore team...

8 Tips for Creating Engaging and Shareable Social Media Content

Creating engaging and shareable social media content can be a challenge. How do you know if it will get shares? What topics work best for your business? There is no magic formula that works for everyone, but there are some things you can do to try and increase your...

6 Effective Ways to Ace Sales Development Interview

Before you start applying as a Sales Development Representative (SDR), it’s essential to know how the interview process will go so you can prepare just like any other job application. Once you start interviewing, it's also a good idea to know how to improve...

7 Effective Strategies for Optimizing SEO for Your Business

We have all heard of SEO or Search Engine Optimization, but is it the silver bullet for improving your website’s ranking on Google? We believe it is. It’s been so long since SEO was just Penguin and Panda, right? If you want to succeed in the crazy world of SEO, you...

3 Reasons Why You Need a Skilled Customer Service Agent for Your E-commerce Store

In the contemporary world, e-commerce has firmly established itself as the norm, making it inappropriate to suggest that it is still gaining popularity. These days, e-commerce enjoys widespread acceptance and adoption on a global scale. Selling your products online is...

6 Ways to Build Rapport with Customers

Building rapport is a crucial communication skill that can affect a conversation. Discussions will always provide more significant results when conducted naturally than when strained. As customer service representatives, building rapport with customers is one of the...

Stay Up to Date With The Latest News & Updates